Terms and Conditions
In our Internet shop you will always find products of superior quality as well as services for the prompt delivery of our products to you. All of our products are hand crafted so every piece that you order is unique and it may differ slightly from the picture..
We offer our customers two payment solutions:
1. Off-line Payment to our bank accthe United Kingdom. For security reasons we don’t ship before the remittance reached our bank account. Should you opt to pay via our bank please E-mail us and we will send you the relevant Banking information so we can process your order.
2. Pay by Credit Card or PayPal on our website .This option is the easiest and quickest and your credit card information is 100% safe on our website.
3. Paying by telephone for subscribing to a project is made through a secure Paypal Virtual Terminal. No card information is retained by Sport Care Access.
NB: We do not accept checks/cheques or money orders due to fraud issues and payment can only be made by with the 3 options above
There are two very important statements about your orders that we would like to make.
1. Any information about you as a customer of Sport Care Access will be used ONLY for the purpose of the order, e.g. shipping, handling, delivery etc. None of the data issued will be used for any other purpose by SPORT CARE ACCESS or any other third party with the prior permission of SPORT CARE ACCESS.
2. All data regarding your credit card ARE NOT KNOWN by SPORT CARE ACCESS. Your credit card information is not held or stored by us and is kept by the auditing bank only for processing of your order. When your payment transaction is successful Paypal will indicate this and SPORT CARE ACCESS will proceed to further process and dispatch the order.
Shipping of items over to your destination usually takes up to two weeks in some rare case this may take up to four weeks. Animal products can take a little bit longer as permits need to be gathered before sending the parcel out and getting the permits may take a little while We are confident that most products will be with their respective destinations within 4-10 days of the order being processed.
Return Policy/Damaged Item:
Once an order have been received by a customer , should the parcel that you ordered be damaged , you may request for a replacement of that order to be resent to you. However for this to occur we need to have the original parcel sent back to us or a photo of the proof of the damage so that we can claim insurance on a damaged parcel . All parcels are insured and once the broken parcel or photo is received by us we will then get in contact with our insurance people to pay out for that item. We do need all damaged claims to be reported to us within 5 days of receiving the damaged parcel. If we do not received information of the damaged within that time we will not be able to refund you. Only once insurance has paid out for the damaged item can we then resent you a new item. All efforts will be made to get the parcel out to you without any damage and if in the case of a replacement we will try our best to deal with the problem as fast as we can If you have placed an order on the Paypal secure server and we have not shipped the parcel yet, you can cancel the order and we will reimburse your credit card. However we will charge 9,5 % of the total amount as a processing fee. This will be reflected when we reimburse your credit card.
Refund Policy/Unwanted Item:
Should you receive an item and decide that you are not wanting to keep the item ordered you may return the parcel back to us for a refund. You may return your original order for a refund within 7 days of receiving your parcel (You need to ship the parcel back to us within 1 week of receiving your parcel). Refund will be of the item purchase price, excluding shipping, and the cost of shipping the item back to us is of your own expense.
Returned items can be sent back to:
SPORT CARE ACCESS
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply’s to all UK national laws and requirements for user privacy.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.